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How do I know if my order has been placed correctly?

Once you have completed the required form and finalised your payment, you will receive confirmation of your order by email.

Do I have to register to purchase?

You can also purchase without being registered, by ordering as a guest.

What are the delivery times?

From the moment the order is confirmed, delivery takes from 1 to 2 working days for Italy, from 3 to 5 working days for European Union countries.

Where does Radici Italiane ship?

We ship throughout Italy and the European Union.

Which products are offered by Radici Italiane?

We offer traditional Italian food and wine products of high quality and artisanship, mostly from small producers, all packaged and long-life, some of them with quality certificates as “DOC, DOCG, IGP”.  Each box represents a well-defined geographical area and each product is representative of a specific territory.

What payment methods are accepted?

You can pay by Paypal (with all credit and debit cards) or by bank transfer.

Can I cancel my order?

You can do so within three hours of confirming your purchase. We will reimburse you within 14 working days of cancelling your order.

My box arrived with missing or faulty items, what can I do?

Write to us directly at our e-mail address: we will be able to offer you the best solution in a short time.

How many days do I have to return a box?

You can return a box within 14 working days of receiving it.

In how many days can I get my refund?

We will reimburse you within 14 working days of returning the box to our address (Via della Madonna 7, 51100 Pistoia).

How can I enter a discount code?

In the window entitled “summary of your order” you can enter the code by clicking on the link “Discount code?”.  At this point the value of the discount will be deducted at the time of purchase.

If you have any other questions, please contact us by e-mail or whatsapp.