General Terms and Conditions of Sale
Art. 1 – General Provisions
1. The user navigating in this area accesses Radici Italiane, accessible through the url: https://www.radici-italiane.com/. Navigation and transmission of a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.
2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:
Individual company Radici Italiane
Registered office: Via della Madonna 7, Pistoia
VAT No.: 02011070477
REA of Chamber of Commerce PTPO no. 602913
3. The user is required, before accessing the products provided by the site, to read these General Conditions of Sale, which are generally and unequivocally understood to be accepted at the time of purchase.
4. The user is encouraged to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Radici Italiane reserves the right to change unilaterally and without notice.
5. It is possible to use the site and thus access and purchase products provided by it in the following languages:
Italian, English
Art. 2 – Definitions
Terms used in this agreement, annexes and/or forms and any appendices shall have the meanings hereinafter assigned to them:
- “Seller”: means the person who transfers the goods and/or services indicated on the site for consideration, i.e. “Individual company Radici Italiane”, described above;
- “Site” or “Application”: website https://radici-italiane.com/
- “Consumer Customer” or more simply “Customer”: an adult natural person who concludes the contract for purposes unrelated to his or her entrepreneurial, commercial, professional and/or craftsman’s activity, if any, and who can therefore be defined as a “consumer” within the meaning of the Consumer Code and of Legislative Decree 70/2003 on the implementation of the European Directive on Electronic Commerce (No. 2000/31/EC);
- “Non-consumer Customer”: a purchaser who does not fall within the category of persons referred to in the previous point and who is therefore not protected by the protections provided for consumers by national and Community legislation;
- “Buyer”: means any person who purchases the goods offered for sale by the seller on the site;
- “User”: any person who accesses the site or uses the application;
- “Box” (or case) containing typical Italian food and wine products, composed by the seller;
- “Products” means the goods contained within the “Box”;
- “Producer” means a third party who supplies the seller with products or produces them;
- “Contract” means an agreement on electronic commerce concerning the goods and services offered on the site concluded at a distance by means of telematic tools.
Art. 3 Use of the Site and Notice.
The site is to be used exclusively for making consultations and legitimate purchases, and in compliance with the regulations in force.
It is forbidden to place false and/or fraudulent orders and the user is obliged to ensure the authenticity of the data provided, to check their accuracy and to report any errors.
The user is forbidden to provide third-party or false data.
The user hereby declares and guarantees that he/she is of legal age and has the capacity required by law to conclude contracts.
The user is personally responsible for the use of the site and its contents.
Any material downloaded or otherwise obtained through the use of the site is at the user’s choice and risk, therefore any liability for possible damage to the PC, operating system or loss of data resulting from downloading is the responsibility of the user and cannot be attributed to the site operator.
The operator of the site is exempt from liability for damage caused by viruses, interruption of service, problems related to the network or providers or telephone or telematic connections, deletion of content, unauthorised access, failure and/or malfunction of the user’s electronic equipment.
The user is responsible for the safekeeping and proper use of the personal data provided, as well as the credentials provided for the registration and creation of his/her account, which is personal.
Art. 4 Object of the Contract
“Radici Italiane”, through the website https://www.radici-italiane.com/ offers for sale “boxes”, i.e. packages containing food products from the Italian food and wine tradition specially selected and indicated by the Seller in the product sheet.
“Radici Italiane” hereby informs the Buyer that the images accompanying the information sheet of the “box” are purely illustrative. The offer is aimed at “Consumer Customers”, i.e. natural persons of legal age who are acting for purposes unconnected with any business, commercial, craft or professional activity they may be carrying out. Therefore, it is the right of “Radici Italiane” not to execute orders of products from “Non-consumer Customers”.
Deliveries are not available in places that are difficult to access, such as small islands, mountain passes, lagoons, etc., which are therefore excluded from the site’s offers.
Art. 7 – Payment Methods and Prices
- The prices published on this website are in Euros and are exclusive of VAT. Shipping costs are free of charge for certain countries specified in Art. 10: “Delivery” methods.
- The Seller reserves the right to change the prices of items on sale at any time and without prior notice. The final price will be the one indicated in the order confirmation and delivery charges are included in the price for destinations covered by the sale (Europe, except for excluded locations).
- Any additional customs duties and taxes shall in any case be borne by the Buyer, as well as any other charges, expenses or costs that cannot be calculated in advance or that will depend on the behaviour of the Customer (e.g. deposit for storage, non-collection, etc.). The Seller, therefore, may request the compensation of those costs or expenses resulting from impediments attributable to the recipient and for which “Radici Italiane” shall be responsible towards private or public third parties.
- Delivery shall be carried out by the couriers or carriers indicated in the order or through the product collection service at our shop located in Via della Madonna 7, Pistoia. According to the times specified, which are however to be considered indicative and not binding.
- After selecting the desired products, they will be added to the shopping cart. Users are simply required to follow the purchase instructions, entering or verifying the required information at each step of the process. Order details may be changed before payment.
- “Radici Italiane”, unless otherwise agreed directly with the Buyer, accepts the following forms of payment, to be chosen at the time of the order:- Bank transfer
Transfer details: bank account:
- DITTA RADICI ITALIANE
IBAN: IT59Y0892213807000000838472
BIC/SWIFT: ICRAITRRPM0
Banca: BANCA ALTA TOSCANA CREDITO COOPERATIVO – SC
Agenzia: Via degli Orafi, Pistoia (PT)
Reason for payment: the Customer shall indicate in the transfer reason the date and the order number, which can be found in the confirmation e-mail (e.g. “Order 01/01/21 n. 100012345”).
– PayPal
Once the order has been confirmed, the Customer will be redirected to the PayPal site where he/she will be able to make the payment using his/her account, a card (even a prepaid card), or according to the methods accepted by PayPal and in compliance with its conditions.
- The charge will be made upon confirmation of payment.
- “Radici Italiane” reserves the right not to process purchase orders that are not guaranteed to be solvable or that are incomplete and/or incorrect.
- The goods will only be shipped once the credit has been received.
- If “Radici Italiane” requests it, the Buyer is obliged to send additional documents proving ownership of the card. In the absence of a timely reply, the Seller may not process the order.
- All transactions shall be made by bank transfer or through the official PayPal payment gateway. At the time of purchase, the Buyer submits his/her credit card details to a secure electronic banking system. These data are neither processed nor stored by the Seller, but by the payment service providers.The Buyer’s credit card will be charged at the time of purchase
- The amount that will be charged to the credit card or PayPal account may vary due to bank fees and/or exchange rate fluctuations.
Art 17. Exceptions to the Right of Withdrawal
Without prejudice to the exceptions provided for in Art. 59 of the Consumer Code applicable to the case, the Seller shall inform the Customer, in particular and by way of example, of the following cases in which the right of withdrawal does not apply:
- supply of goods made to measure or clearly customised (e.g. “boxes” specially adapted for the Customer);
- supply of goods that are likely to deteriorate or expire rapidly;
- delivery of sealed goods or alcoholic beverages that are not suitable for being returned for hygienic or health protection reasons and/or have been opened after delivery;
- supply of goods which, after delivery, are by their nature inseparably mixed with other goods;
Annex: Withdrawal form
(pursuant to Annex 1, letter B, of Legislative Decree. 21/2014 – Art. 49, Para 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
- Recipient [name, geographical address, telephone number, e-mail addresses]:
- I/We (*) hereby give notice of withdrawal from my/our (*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s) – Address of consumer(s) –
- Signature of the consumer(s) (only if this form is notified on paper)
- Date (*)